Privacy Policy for Sasa Mall by Mayson Africa Limited

Effective Date: 06 March 2025

Mayson Africa Limited ("we," "our," or "us") values the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, and protect your personal information when you use the Sasa Mall online marketplace (the "Platform"). By using our Platform, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect different types of information to provide and improve our services, as well as to comply with legal and regulatory requirements. The information we may collect includes:

A. Personal Information:

• Registration Information: When you create an account on Sasa Mall, we collect personal details such as your name, email address, phone number, and billing/shipping address.
• Transaction Information: Information related to purchases, including product details, payment method, shipping address, and transaction history.
• Profile Information: If you create a seller account or deliver goods as a Deliveryman, we may collect business name, tax ID, product listings, and delivery preferences.
• Customer Support: When you contact customer support, we may collect your communication with us for quality assurance and to resolve issues.

B. Usage Data:

We collect information about how you interact with the Platform, including your browsing activity, device information, IP address, and operating system. This helps us optimize user experience and troubleshoot any issues.

C. Payment Information:

Payment details, such as credit card numbers, are processed securely through third-party payment processors. We do not store your payment information but may collect transaction IDs for order tracking purposes.

2. How We Use Your Information

We use the information we collect for several purposes:

• To provide and improve our services: We use your information to process orders, provide customer support, improve our platform, and offer you a personalized shopping experience.
• For payment processing: Your payment information is used to complete your transactions securely.
• For communication: We may send you order updates, promotions, and important notices about our e-commerce platform.
• To prevent fraud: We use your information to monitor suspicious activity and ensure the security of transactions.
• To comply with legal obligations: We may use your information to fulfill legal or regulatory requirements.

3. How We Protect Your Information

We take security seriously and implement several measures to protect your personal information:

• Encryption: All sensitive data, including payment details, is transmitted securely through SSL encryption.
• Secure Servers: We store your data on secure servers and use firewalls and other security tools to protect against unauthorized access.
• Access Control: Only authorized personnel have access to personal information, and we regularly review access controls to ensure your data remains protected.

However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• With third-party service providers: We may share information with trusted third parties that assist us in operating the Platform, processing payments, or delivering products. These providers are obligated to use your data solely for the purposes we specify and protect your privacy.
• For legal reasons: We may disclose your information if required to do so by law, to comply with a legal process, or to protect our rights and the safety of our users.
• With business partners: If we enter into a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can access and update your personal information by logging into your account on the Platform.
• Opt-Out of Communications: You can opt-out of promotional emails or notifications by following the instructions in the communication or by adjusting your account settings.
• Delete Account: You may request to delete your account and personal data by contacting our support team. Please note that some data may be retained for legal or financial purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are small files that are placed on your device to help us enhance your experience, including remembering your preferences and enabling certain features.

• Analytics: We use cookies to analyze website traffic and improve our services.
• Advertising: We may use cookies to serve targeted advertisements based on your activity on the Platform and across third-party sites.

You can disable cookies by adjusting your browser settings, but please note that some features of the Platform may not function properly without them.

7. International Transfers of Data

Since we operate globally, your personal information may be transferred to and processed in countries outside your own. By using the Platform, you consent to this transfer of data, including to countries with different data protection laws.

8. Third-Party Links

The Platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Sasa Mall does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy from time to time. When we make updates, we will post the revised policy on the Platform with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

Mayson Africa Limited
Email: info@sasamalls.com
Phone: +255 759 098 999
Address: Kilimanjaro Commercial Complex, 3rd Floor, Tanzania